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| What is catch-all
email? |
| Catch-all email collects all emails under one
(or several domain names) into a single POP or forwarding email account.
If there are other email accounts already setup, emails sent to these
will not be collected by the catch-all email account. By default all
hosting accounts have a catch-all email account already setup, often
in the format: mail/yourdomain with the main account password and
with the POP and SMTP mail servers as: mail.yourdomain.com. Catch-all
email accounts can be redirected to an existing email account or even
removed completely. |
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| What is a POP
email account? |
| POP, or rather POP3, email accounts allow you
to send and receive emails to and from your own computer. POP emails
are stored on a mail server until you choose to download them for
viewing, once they are downloaded they are removed from the mail server.
Fortunately, emails stored on the mail server are only deleted once
you have downloaded these to your computer, so you should never loose
any mail. Many people use email clients such as Outlook or Outlook
Express to write, send and collect their emails addressed to their
POP account. Most email clients will allow many POP email accounts
to be created, so when you check for your new mail, you computer will
log on several times, sometimes to different mail servers. |
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| What is a forwarding
email account? |
| Emails can redirected to another POP email account
provided that you are able to login and collect emails at an alternative
address. Forwarding emails require no setup, you simply need to have
another POP, IMAP or webmail account ready to receive these emails.
For the most part, you'll be able to see what email address the sender
used, so you should be able to distinguish between direct and forwarded
emails. |
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| Can I customise
my POP email account? |
| In Outlook or Outlook Express simply go to Tools
| Accounts | Properties then modify any information on the first screen,
make sure you don't change the mail server, username (account name)
or password information, unless you have problems logging in to the
mail server. Similarly, this applies to other email clients. If you
have a catch-all email account you can even change the email address
to anything@yourdomain.com, replacing anything with
your own preferred email address. If you have a Forwarding email account
redirecting to this POP account, you could enter your forwarding email
address here, without any problems. |
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| I am having
problems sending emails. |
| This is due to the default setting for many
email clients for nor authenticating outgoing emails (to the SMTP
server). In Outlook or Outlook Express, go to Tools | Accounts | Properties,
then the Servers tab. Now, check the box that says "My server requires
authentication" and click OK when the window pops up, then OK several
times to quit the Accounts window. This will verify your username
and password when sending emails as well as receiving them. In other
email clients there should be some mention of authentication in the
email accounts menu, under "Servers", "Authentication" or "Advanced". |
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| I am receiving
junk (SPAM) emails. |
| We recommend you download a copy of Spamihilator and install it on your computer. This will effectively
filter out SPAM emails and leave genuine emails to collect in your
inbox as usual. Don't worry about mistakes, you will be able to glance
over the filtered junk emails before deleting them permanently. Also,
this program will actually learn to spot the difference between unsolicited
emails and real correspondences. |
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| How can I avoid
emails containing a virus? |
| Most email virii target Outlook and Outlook
Express users, so you could download an alternative email client.
However, the vast majority of email virii can be avoided simply by
avoiding opening any emails that look suspicious; never opening attachments
unless it specifically tell you the content and you are expecting
such and email. Never open any emails that contain attachments ending
in .pif, .vb, .js, .exe as these are almost certainly infected. Sometimes
files ending in .zip files as these can contain malicious content.
If you have a preview pane in Outlook you can preview emails before
actually opening them. Be careful with Outlook Express at the preview
pane does not offer the same protection. If you want protection before
the email arrives we recommend one of the following anti-virus software
tools: Mcafee, Norton, Central Command AVX, Sophos, F-Prot. Make sure you
update your software with the most recent virus definitions, otherwise
new virii will get through. For general system security visit Microsoft Windows Update |
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| I am sending
a large email attachment, is this the best method? |
| If you have agreed with the recipient, then
there should be no problems as long as the email remains smaller than
10MB. If your recipient is not expecting any attachments in their
next email, it is courteous to inform them beforehand to check on
their connection speed, their email account limitations and so forth.
Attachments (with a message on the attachment content or type) should
be ok for the majority of recipients provided that its less than 150KB.
Files larger than 10MB can be split into smaller fragments with WinZip
or you could simply upload the file to your website and email the
URL. |
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| How can I delete
large emails from my POP account. |
In Windows you can do the following, in the
Run menu enter: telnet mail.yourdomain.com 110 and press enter,
or enter mail.yourdomain.com under a Telnet connection at port 110
in Putty.
Type exactly as follows with your own username and password, and press
enter at each new line:
user mail/yourdomain
pass password
Now you should be informed how many emails you have waiting for you.
Now type: list to view your emails and their sizes in bytes.
There are approximately 1,000,000 bytes in a MB (megabyte), find the
large email and type: dele # with # being the email number.
If you want to read smaller emails, enter retr # and to quit
enter: quit. Be sure to quit before checking for new emails
in your email client as you are only able to have a single user logged
in at one time. |
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| Can
I have more than one email account? |
| There are no limits to the number of email account
you can have on one computer or on one domain name. If you already
have a Catch-all email account setup, be aware not create unnecessary
email accounts as these often provide for all your email needs. There
may be restrictions on POP email accounts based on your hosting service,
but these are rarely utilised in full. Please be aware of your ISP
telling you to remove other email accounts, this is almost always
unfounded, in any case, please contact us before
taking action to fix persistent email or program errors. |
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| I have several
computers, all wanting email accounts. What would you suggest? |
| Generally, one POP email account per computer
would suffice if different people want their own separate accounts.
If you personally have two computers, say one at home and one at work,
you may wish to view all emails under one POP account. In this situation
have one (or more) computer(s) to collect emails only and another
to collect and then delete emails off the server. Go to Tools | Accounts
| Properties, then select the Advanced tab and check the box: "Leave
a copy of message on server", then modify the settings below as required
and press OK. |
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